Contact Us

  • General Questions:  support@artbyloyd.com
  • call us: 808-875-1911
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  • Shipping Information


    • Shipping for most items on our website is 15%.  Free shipping on many items

      We ship USPS Priority Mail, please allow 4-6 weeks for all shipments.
      Canvas giclees', Dye Infused Aluminum and any special orders, please allow 4-6 weeks.  Gift Items are usually 3-4 weeks

  • Special Occasions please tell us your deadline and we will let you know if we can meet it.

    Please remember we are a family run business and we try our hardest to make sure you are 100% satisfied

  • MAHALO FOR SHOPPING WITH US
    THE ART BY LOYD OHANA


  • About your order

    Everything we sell is Handmade. 

    We test everything we sell to make sure it makes us HAPPY!  This includes appearance, feel and especially quality.Some items are available in a few shops, online, and at the Famous Maui Swap, booth 311-312.

    Everything we sell is Made To Order.

    Depending on your order it may take 4-6 weeks.  So please assume 4-6 weeks for delivery.  If you have a date in mind (birthday, anniversary, etc) we will try to do that for you.  (we have not missed one yet!)  Again since we custom make your art order please allow a bit of time!


    RETURNS / REFUNDS / EXCHANGES

    Be sure to correctly measure before you order...that is a must!

    All the art we use comes from one of Ken Loyd's paintings.  They are printed on demand and therefore we do not offer refunds.

    We have tried to make sure we describe the art and the items we use so it will be up to your expectations.. Please ask any questions before ordering, we are happy to assist.
    Please make sure you pick the right size and color because we only exchange items if they are defective or damaged! (there are exceptions to every rule/see shoe info)
    Please contact us at support@artbyloyd.com


    Items Damaged / Wrong Product Shipped
    Please take a photo and send them to us at: support@artbyloyd.com


    Sizing Issues for Shoes

    In the rare event that a customer is unhappy with the fit of their shoe, Art By Loyd will process a free exchange for you.
    Refunds will not be issued for sizing issues, only exchanges are allowed.
    Free Exchanges will only be allowed once per shoe order. (client pays return shipping)
     
    Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange


    SHOE SIZE CHART

    American 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5
    Heel-To-Toe Length (CM) 22 22.4 22.9 23.3 23.7 24.1 24.5 25 25.4 25.8 26.2
    26.7